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Suggestions

keyboard_stethoscopeWe welcome ideas for improving our services. We should be grateful if you would put your suggestions in the box provided in the reception area. We undertake regular surveys to obtain patients’ views and consider how best to implement the results. We treat all our patients as individuals, respect different cultures and welcome ethnic groups.

Complaints Procedure

We are fortunate that these are very infrequent at our practice. We hope this reflects the good service we offer to all our patients. However, there is always room for improvement and we would encourage any suggestions. Incase you have a complaint, please contact the practice manager and allow us an opportunity to set things right on an informal basis.

We have an in-house complaints procedure, please see poster in reception and our leaflet.

Although the practice would welcome the opportunity to investigate your complaint, you may wish / prefer to choose to make your complaint to teh NHS England, details as follows:

Email: england.contactus@nhs.net

Contact number: 0300 311 2233

Posttal Address: NHS Commissioning Board, PO BOx,16738, Redditch, B97 9PT

We have an in-house complaints procedure, please see poster in reception.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.

Tel: 0345 015 4033

Email: phso.enquiries@ombudsman.org.uk

Write: Millbank Tower, Millbank, London SW1P 4QP.

If you need assistance in making a complaint you can contact the Independant Complaints Advocacy service at

POhWER www.poHwer.net

Tel: 0300 020 0093

 
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