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Rights and Responsibilities

We need your help We try to provide a good quality, friendly and efficient service but we need your help to achieve our high standards. With your support, we aim to:

Offer you an appointment within two working days.

Keep your wait in surgery to a minimum, usually within 30 minutes.

See you on the same day if your problem is urgent.

Process your repeat prescriptions within two working days.

 Please help us to help you by:

 Turning up on time for your appointment or cancelling in good time.

Being patient if the doctor or nurse is running late.

Only ask for a home visit if you are too ill to attend the surgery.

Letting us know your comments, suggestions or problems so that we might improve our services to you.

We have a form that you can fill in online please feel free to do this and post on our website.

                                                                                                           

 
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