Rights and Responsibilities
We need your help We try to provide a good quality, friendly and efficient service but we need your help to achieve our high standards. With your support, we aim to:
Offer you an appointment within two working days.
Keep your wait in surgery to a minimum, usually within 30 minutes.
See you on the same day if your problem is urgent.
Process your repeat prescriptions within two working days.
Please help us to help you by:
Turning up on time for your appointment or cancelling in good time.
Being patient if the doctor or nurse is running late.
Only ask for a home visit if you are too ill to attend the surgery.
Letting us know your comments, suggestions or problems so that we might improve our services to you.
We have a form that you can fill in online please feel free to do this and post on our website.